Shipping policy
This Shipping Policy explains how and when orders placed with Berthier Paris are processed and delivered.
1. Order processing
All orders are generally processed within 1 to 2 working days, excluding weekends and public holidays.
Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent to the email address provided during checkout.
Processing times may exceptionally be extended during periods of high demand, special launches, or promotional events.
2. Delivery times
Estimated delivery times vary depending on the destination country, local carrier services, and logistical conditions.
As a general indication, deliveries are usually completed within an estimated timeframe of 3 to 10 working days after dispatch depending on the destination.
Delays may occasionally occur during peak periods, festive seasons, customs procedures, or circumstances beyond our reasonable control.
Delivery times are provided for guidance only and do not constitute a contractual guarantee.
3. Delivery areas
We currently ship to selected international destinations.
Available shipping countries and regions may change at any time depending on logistical capabilities and partner carriers.
Additional shipping fees, import taxes, customs duties, or local charges may apply depending on the destination country.
4. Shipping fees
Shipping costs are automatically calculated during checkout and clearly displayed before payment confirmation.
Free shipping promotions may occasionally be offered on selected products, orders, or destinations.
5. Lost or delayed parcels
If you have not received your order within a reasonable timeframe after dispatch, please contact our customer support team at:
including your order number.
An investigation may be opened with the carrier in order to obtain further information regarding the parcel’s transit status.
Berthier Paris cannot be held responsible for delays caused by postal services, customs authorities, carriers, or events reasonably beyond our control.
