Refund policy
Return & Refund Policy
Last updated: 8 October 2026
At Berthier Paris, customer satisfaction remains a priority.
However, due to the nature of our products, specific conditions apply to returns and refunds, as outlined below.
1. Return period
You have 30 days from the date of delivery to request a return.
After this period, no return request can be accepted.
2. Return authorisation required
Before returning any item, please contact our customer service team at:
in order to obtain a Return Authorisation (RMA).
Returns sent without prior authorisation will not be processed.
Once a return has been authorised, the customer must dispatch the parcel within 7 calendar days using a tracked delivery service.
If the parcel is not dispatched within this 7 day period, the return authorisation may be considered expired and the return request may be cancelled.
3. Return shipping fees
All return requests must be sent by email to contact@berthierparis.com, indicating the order number and the reason for the return.
A general photograph of the item(s) may be requested to allow for an initial check of their condition.
The returned item(s) must be in perfect condition, unused, and accompanied by their original packaging and accessories.
Once the return has been approved, we will provide you with a Return Authorisation (RMA) and send you the necessary information to facilitate the return, including the exact postal address.
Return postage costs are payable by the customer and must be paid directly to the shipping company of your choice.
These costs are not deducted from the refund amount.
All returns must be dispatched with a tracking number to confirm their transit and delivery.
Returns sent without a tracking number cannot be processed or refunded until their receipt has been confirmed.
After sending the parcel, the customer must confirm dispatch by email and provide us with the tracking number for the return parcel.
The return parcel must be sent to our returns centre in Paris, France.
The refund will be made after the returned item(s) have been received and inspected, within a reasonable processing time in working days (excluding weekends), via the original payment method used when placing the order.
In the specific case of receiving a damaged, defective, or incorrect item, please refer to Section 5 "Damaged or incorrect items" of this policy.
4. Product condition
Returned items must be:
- unused
- unwashed
- undamaged
- returned in their original packaging including protective materials, labels, and accessories where applicable
Items showing signs of excessive use, damage, or abnormal handling may be subject to a partial refund or refusal of refund.
5. Damaged or incorrect items
If you receive a damaged, defective or incorrect item, please contact us within a maximum of 7 days from the delivery date, as confirmed by the carrier's tracking information.
For any issue reported after this maximum 7 day period, Berthier Paris may be not able to determine with certainty the circumstances in which the issue occurred and may therefore be unable to provide the same resolution as would have been available had the issue been reported within this timeframe.
Please include:
- Clear photographs of the problem.
- Your order number.
Our priority solution is:
- To replace the product at our expense.
- To replace the affected component at our expense.
- Or to offer any other appropriate commercial solution.
in accordance with applicable consumer rights.
6. Refunds
Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within an estimated timeframe of 5 to 10 working days.
We are not responsible for additional delays caused by banks, payment providers, or exchange rate processing.
Refunds are generally issued in the currency used at the time of purchase.
7. Important notice
Any item returned without prior authorisation or outside the applicable return period may be refused.
Berthier Paris reserves the right to refuse any return that does not comply with the conditions above.
8. Alternative commercial solution
Independently from the applicable return procedure, Berthier Paris reserves the right, on an exceptional and discretionary basis, to propose an alternative commercial solution intended to satisfy the customer and, where appropriate, avoid a return.
Such a proposal constitutes an optional and exceptional arrangement only. It does not replace the standard return procedure, does not amend this Return & Refund Policy, and shall not be interpreted as creating any automatic entitlement or established practice.
