Have a question? Get in touch!

Customer service hours
Monday to Friday, excluding public holidays.
9:30 to 17:00 (Paris time).

Response times
We reply to all enquiries in the order they are received.
You will receive a response within 48 hours.
Our average response time is around 24 hours during business hours.

Order enquiries
If your message relates to an order, please provide your order number.
You will find it in your order confirmation email.

Help us assist You faster
To ensure the most efficient service, we kindly ask that you use a single contact channel.
Duplicate emails can slow down the handling of your request.

Our commitment
Thank you for your understanding.
Our team is dedicated to assisting you with care, efficiency, and attention to every enquiry.