Return & Refund Policy
At Berthier Paris, customer satisfaction remains a priority.
However, due to the nature of our products, specific conditions apply to returns and refunds, as outlined below.
1. Return period
You have 30 days from the date of delivery to request a return.
After this period, no return request can be accepted.
2. Return authorisation required
Before returning any item, please contact our customer service team at:
in order to obtain a Return Authorisation (RMA).
Returns sent without prior authorisation will not be processed.
Once a return has been authorised, the customer must dispatch the parcel within 7 calendar days using a tracked delivery service.
If the parcel is not dispatched within this 7 day period, the return authorisation may be considered expired and the return request may be cancelled.
3. Return shipping fees
Return postage costs are payable by the customer and will be deducted from the final refund amount.
These costs are a flat rate and are calculated based on the country from which the return is posted, as well as the weight and dimensions of the item being returned.
Once the return request has been approved, the customer will automatically receive easy return instructions and a pre-paid QR code at the email address used when placing the order, to simplify the process.
In the specific case of receiving a damaged, defective, or incorrect item, please refer to Section 5 "Damaged or incorrect items" of this policy.
4. Product condition
Returned items must be:
- unused
- unwashed
- undamaged
- returned in their original packaging including protective materials, labels, and accessories where applicable
Items showing signs of excessive use, damage, or abnormal handling may be subject to a partial refund or refusal of refund.
5. Damaged or incorrect items
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Clear photographs of the problem.
- Your order number.
Our priority solution is:
- To replace the product at our expense.
- To replace the affected component at our expense.
- Or to offer any other appropriate commercial solution.
in accordance with applicable consumer rights.
6. Refunds
Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be issued to the original payment method within an estimated timeframe of 5 to 10 working days.
We are not responsible for additional delays caused by banks, payment providers, or exchange rate processing.
Refunds are generally issued in the currency used at the time of purchase.
7. Important notice
Any item returned without prior authorisation or outside the applicable return period may be refused.
Berthier Paris reserves the right to refuse any return that does not comply with the conditions above.
8. Alternative commercial solution
Independently from the applicable return procedure, Berthier Paris reserves the right, on an exceptional and discretionary basis, to propose an alternative commercial solution intended to satisfy the customer and, where appropriate, avoid a return.
Such a proposal constitutes an optional and exceptional arrangement only. It does not replace the standard return procedure, does not amend this Return & Refund Policy, and shall not be interpreted as creating any automatic entitlement or established practice.
